Meet Callie The AI Answering Your Nonemergency Calls Now
Calhoun County dispatch has announced that they are now using an AI virtual assistant to answer incoming calls.
According to reports from WWMT, on Monday, the Calhoun County consolidated dispatch authority said they launched a virtual assistant called “Callie,” which was developed by an AI company called Aurelian, that will be taking the place of a human telecommunicator for nonemergency calls.
The AI answers nonemergency calls instantly with no whole time and can detect 45 languages across voice text and web chat.
Michael Armitage, Executive Director of CCCDA, explained what Callie is and the purpose of the AI bot:
Callie is intuitive and genuinely helps residents get the assistance that they need. With human oversight built in, our telecommunicators can stay focused on emergency calls while residents with non-emergency needs receive faster service and support.
People like CEO and Founder of Aurelian, Max Keenan say this service is crucial to take the ease off the human labor, when most of the non-emergency calls are routine, that a pre-programmed prompt could answer:
Dispatch centers across the country are handling more non-emergency calls with teams already stretched by true emergencies. CCCDA recognized that pressure and acted. Deploying Aurelian’s non-emergency technology gives their telecommunicators the ability to stay focused on the calls that can't wait.
Even though they claim this a good thing, are you concerned this kind of tech will eventually be used to replace human telecommunicators? Send us an alert on the CHAT button on our app and let us know how you feel about this.